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Teletrac Navman

We’re Here to Help

It’s our business to help yours succeed.

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Training and Support

We’re invested in your results

While technology is the core of what we do, the foundation of our business is our hard-working team, made up of industry experts entirely focused on your success.

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Professional Services

Your dedicated team for a successful implementation

No two businesses are the same, and we know you have unique goals to reach and problems to solve. Our professional services team is dedicated to helping you identify your goals, develop a plan to reach them, and implement a solution to support your path to success. With more than 100 years of combined experience in vehicle tracking and asset management, our professional services experts can help you see quick results and meaningful ROI.

 

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24/7
bilingual support

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Utilizes ITIL
best-in-class principles

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Industry leading response and resolution times

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4.5 Star rating on Trustpilot.com

Training

Education tools to power results

Whether you’re a hands-on learner who prefers to dive in or you prefer to ask questions and get dedicated support, we have training options to make sure you’re getting the most out of our platform.

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Contextual Learning

Within the platform, our ‘Show Me How’ feature is built to guide you through features and modules, making it easier to manage tasks. Whether you’re setting up your drivers, configuring your fleet, building a custom report, or working on any other multi-step process, the ‘Show Me How’ guide will assist you every step of the way. Access ‘Show Me How’ contextual support by selecting the blue book icon in the top right corner of the DIRECTOR® screen.

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DIRECTOR Help

Have questions as you’re navigating the platform? Our ‘DIRECTOR Help’ feature provides you with information on how to set up your fleets, vehicles, and drivers, and how to use the application with your day-to-day business. Just click the question mark icon in the top right corner of the screen and search to find guides on topics and features within our help center.

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Live Web-training

Still have questions? Want to expand your knowledge in a specific area? Interested in exploring advanced features? Our expert trainers host web training sessions throughout the week on topics that will help you learn to use the Teletrac Navman platform. You’ll learn best practices, tips and tricks, and get answers to your questions. You may attend as many virtual training sessions as often as you like, at no cost.

 

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On-Site Training

If you are looking for something more hands-on, we can provide custom, on-site training to help you and your team get the most from your telematics investment. Contact your customer success specialist for more details on how we can develop a tailored program for you.

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Customer Support

Here to answer your questions

When you have a question, we’re here to answer with two-tier technical support. Call our toll-free Help Desk to get quick answers and tutorials on our most popular features. For more complex questions, our professional services team can provide in-depth technical advice, the expertise to resolve problems as they arise, and a strong support network backed by specific industry experience.

Customer Success

Going beyond implementation for continued success

Once you’re up and running on the platform, you’ll get access to our customer success team. Your Teletrac Navman customer success specialist is dedicated to ensuring you are consistently seeing results. Whether they are explaining new features, helping address any issues or challenges, or identifying new areas where you can get the most from the solution, your customer success specialist is in your corner.

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Value-Added Offerings

Going above and beyond to meet your needs

In addition to our full range of customer success and support services, we offer additional ways to learn about our products and see the very best results:

  • Customer meetings and roadshows to get face-to-face with our team and meet other leaders in your industry
  • Access to exclusive research, including the Teletrac Navman Benchmark Report
  • Webinars covering updates in industries, compliance, and our products
  • Ongoing email communications and updates