TELETRAC NAVMAN WINS 6 IMT CUSTOMER SERVICE AWARDS
Recognized for Excellence in Customer Experience and Contact Centers for the Second Year in a Row
Garden Grove, CA – April 29, 2021 – Teletrac Navman, a leading global mobile asset and fleet management software provider, today announced that its U.S. Customer Support Team has won six categories, including two gold first-place finishes, at the IMT Excellence in Customer Experience and Contact Centers Awards Gala.
The international event was held virtually for the first time this month and it focused on in-house and out-sourced service desk and customer experience operations. The nominees - including acclaimed brands such as American Express, MetLife, Samsung and Telefonica - were judged based on criteria that aligns with the IMT international standards of quality customer support centers.
The following awards were bestowed upon Teletrac Navman’s in-house customer support department:
- Silver: Operations Best Strategy
- Silver: Human Development Best Strategy
- Bronze: Best Initiatives in Customer Experience
Individuals also were honored for demonstrating outstanding performance in the exercise of their function (executive, manager, supervisor or coordinator) in relation to customer experience. The following awards were bestowed upon Teletrac Navman employees:
- Gold: Best Talent, High Level Manager: Josue Ortiz
- Gold: Best Talent, Supervisor: Mario Aguilar
- Bronze: Best Talent, Supervisor: Elizabeth Castro
“Despite all the improvements we help our customers gain in safety, cost efficiency, maintenance and compliance in their fleets, at the end of the day I might be most proud of our excellent customer service,” said Eugene Venter, Head of Operations, North America. “Our customers rely on us 24 hours a day to solve some of the most complex issues in worldwide fleet management, and this can only be done by providing them with an exemplary customer experience. To receive these recognitions from IMT is truly rewarding.”
Last year, Teletrac Navman was recognized with three awards during the IMT Excellence in Customer Experience and Contact Center Awards Gala. Those categories were Best Operation Strategy (Gold), Best Strategy in Human Development (Gold) and Best Strategy in Customer Service (Silver).
About Teletrac Navman
Teletrac Navman is a global, market-leading software-as-a-service (SaaS) provider leveraging AI and machine learning to drive next-generation mobile asset and fleet management. Powered by AI to turn real-time data into decisions, Teletrac Navman’s specialized solutions deliver businesses with simplified, smart, predictive and actionable insights to help enhance productivity and profitability. Its fleet and asset management technology uncovers and simplifies information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty. It tracks and manages more than 550,000 vehicles and assets around the world. The company is headquartered in Orange County, CA, with additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. For more information visit www.TeletracNavman.com.
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