It’s our business to help yours succeed.
While technology is the core of what we do, the foundation of our business is our hard-working team, made up of industry experts entirely focused on your success.
Within the platform, our ‘Show Me How’ feature is built to guide you through features and modules, making it easier to manage tasks. Whether you’re setting up your drivers, configuring your fleet, building a custom report, or working on any other multi-step process, the ‘Show Me How’ guide will assist you every step of the way. Access ‘Show Me How’ contextual support by selecting the blue book icon in the top right corner of the DIRECTOR® screen.
Have questions as you’re navigating the platform? Our ‘DIRECTOR Help’ feature provides you with information on how to set up your fleets, vehicles, and drivers, and how to use the application with your day-to-day business. Just click the question mark icon in the top right corner of the screen and search to find guides on topics and features within our help center.
Still have questions? Want to expand your knowledge in a specific area? Interested in exploring advanced features? Our expert trainers host web training sessions throughout the week on topics that will help you learn to use the Teletrac Navman platform. You’ll learn best practices, tips and tricks, and get answers to your questions. You may attend as many virtual training sessions as often as you like, at no cost.
If you are looking for something more hands-on, we can provide custom, on-site training to help you and your team get the most from your telematics investment. Contact your customer success specialist for more details on how we can develop a tailored program for you.
When you have a question, we’re here to answer with two-tier technical support. Call our toll-free Help Desk to get quick answers and tutorials on our most popular features. For more complex questions, our professional services team can provide in-depth technical advice, the expertise to resolve problems as they arise, and a strong support network backed by specific industry experience.
Once you’re up and running on the platform, you’ll get access to our customer success team. Your Teletrac Navman customer success specialist is dedicated to ensuring you are consistently seeing results. Whether they are explaining new features, helping address any issues or challenges, or identifying new areas where you can get the most from the solution, your customer success specialist is in your corner.
In addition to our full range of customer success and support services, we offer additional ways to learn about our products and see the very best results: