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Teletrac Navman

Use Fleet Management to Build a Base of Happy and Loyal Customers

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Keep customers’ trust and their business

Helping keep your commitments one job at a time

Word travels fast. And a fleet’s reputation depends on customer recommendations. With fleet management software, companies can maintain satisfaction from order to delivery. They can also take a look at how they're doing overall to spot areas for improvement. DIRECTOR helps businesses go above and beyond every customer promise.

 

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Fleet Management Software Customer Satisfaction

Get the Job Done

How can I ensure my staff diligently fulfils customer requests?

Teletrac Navman’s DIRECTOR fleet management platform organizes daily workflow management to help managers effectively respond to customer requests.

DIRECTOR’s instant visibility map feature allows users to view all drivers and vehicles in real-time to pinpoint exact locations to dispatch the best routes. When a customer calls for a last-minute job update, the dispatcher can accurately answer inquiries based on location within seconds.

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Fleet tracking visibility
Mobile Resource Communication

Driver Communication

How can drivers and dispatchers communicate on the job?

DIRECTOR provides messaging features that empower drivers and dispatchers to actively communicate jobs and routes in real-time. These features include two-way communication tools for instant conversation and route messages directly to a driver’s in-vehicle device.

Fleet managers in the office can track routes and messages through DIRECTOR. This high degree of visibility helps ensure that drivers remain on task when completing jobs.

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Fleet Insight

How can I pinpoint inefficiencies that create customer dissatisfaction?

Multiple reports in DIRECTOR help fleets understand vehicle utilization and driver hours usage. These reports inform users about the daily vehicle activity, how vehicles are used, and how they are assigned to jobs.

By gaining a clearer understanding of vehicle usage, fleets can eliminate inefficiencies in routing and driver hours that impede customer satisfaction.

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Fleet Reporting
Fleet Visibility Pop Up

Reputation

How can I keep my fleet in good standing with customers?

In addition to meeting customer needs from order to delivery, safety plays an important role in maintaining a positive relationship with customers. No fleet business wants their company logo appearing on the six o’clock news. A safe fleet inspires customer confidence and encourages positive word of mouth. A federally compliant fleet provides an additional level of comfort to companies entrusting your fleet with their business needs. Many tools in DIRECTOR help increase safety and compliance analysis, such as Safety Analytics, Hours of Service technology and Business Intelligence. An investment in safety and compliance tools assures customers that your company conducts business responsibly.

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