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Home: Fleet Tracking Benefits: Effective Communication

Effective Fleet Communication

Connecting the moving parts of your business

Your business is held together by a powerful voice. Take the time to listen and drive results. Straightforward conversations between management and drivers create a successful environment to achieve more as a business. But the conversation doesn’t stop at people. It applies to your business systems and processes as well. Do your field and job-site activities connect to the office as effectively as they should? Learn how to automate back-end processes so your employees spend less time on administrative work and more time dedicated to creating profit.

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Real-time communication links drivers with dispatchers and the office.


With tools such as two-way messaging, fleet managers can ensure that any job is successfully completed by clearly conveying directions to their drivers, quickly addressing any issues, and confidently responding to customer inquiries. These messages are instantly sent between the dispatcher's computer and the driver's in-vehicle device, creating an unbroken line of communication.


DIRECTOR allows drivers and dispatchers to send each other text updates through the in-vehicle tablet. There are three types of messages in DIRECTOR: text messages, form messages, and Route To messages. 

  • Canned text messages are programmed in the system and cover the basics, such as “Return to Base” or “Call Home.” 
  • The text message feature also supports 400 typed characters for ad-hoc instructions. 
  • Route To messages send an address straight to a driver’s map. 
  • For complex jobs, DIRECTOR allows dispatchers to send drivers step-by-step instructions via form messages. 
  • Forms can detail an invoice, an intricate job order, specific delivery directions, and more. 
  • These forms can be linked, so that when one is completed, the driver automatically receives the next one. 

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